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December 12, 2024
1 min de lecture
Les principales questions relatives aux commentaires sur l'apprentissage en ligne, quel que soit le cours
Découvrez comment les questions de feedback sur l'apprentissage en ligne peuvent révéler ce que les apprenants pensent et pensent de votre cours. Découvrez pourquoi l'engagement et la satisfaction sont importants pour de meilleurs résultats et une rétention durable des connaissances.
eLearning feedback questions help you see what’s working and what needs a tweak in your course. By asking the right ones, you’ll get a better feel for how learners see your content and keep them coming back.
A quick post-course survey lets them share honest thoughts, so you can make your course even better. Not sure where to start? We’ve got a handy list to help you out!
Why Ask eLearning Feedback Questions?
Creating and selling online courses isn’t a simple job and honest feedback from your learners—your customers—shows you what needs adjusting, whether it’s your content, teaching style, or tech. Sometimes, they’ll point out simple fixes you might’ve missed.
Plus, keeping existing learners is much cheaper than finding new ones. A thoughtful course survey with the right questions can help you grow your revenue and improve your courses.
Asking for honest feedback might feel intimidating, especially if you’re new to teaching online. But there’s nothing as valuable as hearing real thoughts from the people taking your course.
To get feedback that helps, avoid general questions that lead to “good job” or “didn’t like it” answers. Instead, ask questions that invite specific responses.
If possible, go beyond a survey and have one-on-one talks with a few learners who completed the online course. Here’s a list of example questions you can customize and include in your eLearning feedback survey:
1. Overall Course Experience
These questions help learners share their general impressions of the course from start to finish. They work well as a starting point and can even help shape future course marketing.
Why did you decide to take this course? (Top 2-3 reasons)
What part of the course did you enjoy the most?
What did you hope to find in the course but didn’t?
If you could change one thing, what would it be?
What motivated you to complete the course?
Who would you recommend this course to?
What was the first thing you noticed about this course?
Did the course meet your expectations? Why or why not?
How would you describe this course to a friend?
Were there any moments where you felt especially motivated? What caused this?
What’s one word you’d use to sum up your experience?
KPI: Learner Satisfaction Score
Questions like “What did you enjoy most?” or “If you could change one thing, what would it be?” offer insights into the learners’ satisfaction. High satisfaction scores mean learners enjoyed the course, while specific feedback on improvements can pinpoint issues.
KPI: Recommendation Rate
The question “Who would you recommend this course to?” measures how likely learners are to promote the course. A high recommendation rate indicates overall satisfaction and effective marketing alignment.
KPI: Learner Engagement
Responses to “Were there any moments where you felt especially motivated?” provide insights into the elements of the course that resonate most with learners.
Image credit: zavvy.io
2. Course Content Questions
Content is often where the most improvements can be made, so you must ask these questions, especially if your survey needs to stay short. This section should cover content quality, structure, and overall flow.
How would you rate the quality of visuals (like images and videos)?
How easy was it to understand the main ideas?
Which topics could use more depth or details?
Did you end up looking up certain topics elsewhere? If so, why?
How would you rate the flow and structure of the course?
How was the quiz variety and relevance to topics?
Did you skip any parts? If so, which ones and why?
Were the examples and case studies helpful in understanding the topics?
Did the course materials match the difficulty level you expected?
Were there any sections you found repetitive? If so, which ones?
What additional resources (like links or readings) would you have liked?
How did the exercises or activities support your learning?
KPI: Content Quality Score
Questions like “How would you rate the quality of visuals?” and “How was the quiz variety?” reflect content quality. High ratings mean the content met learner expectations, while feedback on specific elements highlights areas for enhancement.
KPI: Content Relevance and Engagement
Asking “Which topics could use more depth?” or “Did you skip any parts?” helps measure how engaging and relevant the content is. If learners skip sections, it may indicate less engaging or irrelevant topics.
KPI: Content Clarity and Appropriateness
Responses to “Did the course materials match the difficulty level you expected?” reveal how well the course aligns with learners’ abilities and expectations.
Pro tip: You can use a course outline generator as well as a course writer to get your creative juices flowing and improve your course content immediately.
Have you used anything you learned in this course? Why or why not?
How confident do you feel in using what you learned?
What did you find most useful?
Did the course change how you view any topic?
Which topic was completely new to you?
Do you feel this course prepared you to tackle real-world challenges?
What skills from this course do you think you’ll use most often?
Was there any topic you found confusing? How could it be made clearer?
How has this course helped you grow personally or professionally?
What’s one key takeaway you’ll always remember?
KPI: Knowledge Retention and Skill Application
Questions like “Have you applied what you learned?” and “How confident do you feel in using what you learned?” tie to KPIs that measure retention and real-world application. If learners feel confident and apply what they learned, it indicates strong course effectiveness.
KPI: New Knowledge Acquisition
The question “Which topic was new to you?” helps gauge whether the course provides fresh, valuable knowledge. High scores here suggest that the course introduces learners to meaningful new concepts.
KPI: Practical Application of Knowledge
Answers to “Do you feel this course prepared you to tackle real-world challenges?” reflect how learners connect the content to practical use.
4. Interaction with the Course
These questions give insight into how learners connect with the course and each other. They also reveal any barriers learners faced, like time limitations or mobile access issues.
Did you connect with other learners (e.g., sharing ideas)? Why or why not?
What’s your opinion on the gamification features (like badges or leaderboards)?
How did this course fit into your weekly schedule?
How would you rate the experience on mobile?
Were there moments when you felt frustrated? If yes, why?
Did the discussions or comments add value to your learning?
How effective were the instructor's responses to your questions?
Were there any technical difficulties that disrupted your learning?
Did the interactive elements (e.g., quizzes, polls) keep you engaged?
Quelle fonctionnalité avez-vous trouvée la plus agréable ou la plus utile ?
KPI : Taux d'engagement
Demandez « Avez-vous eu des contacts avec d'autres apprenants ? » permet de mesurer l'engagement. Un taux d'engagement élevé indique que les apprenants participent activement, ce qui est crucial pour les expériences d'apprentissage sociales et collaboratives.
KPI : score d'utilisabilité de la plateforme
La question « Comment évalueriez-vous l'expérience sur mobile ? » reflète l'accessibilité et la facilité d'utilisation de la plateforme de cours. Un score d'utilisabilité élevé indique une expérience fluide sur tous les appareils, réduisant ainsi les obstacles à l'apprentissage.
KPI : Interaction entre l'apprenant et le formateur
Réponses à « Dans quelle mesure les réponses du formateur à vos questions ont-elles été efficaces ? » évaluer la qualité de l'engagement et de la réactivité des formateurs.
Crédit d'image : researchgate.net
5. Assistance après le cours
Le soutien après le cours est tout aussi important que le cours lui-même. Ces questions vous aident à comprendre dans quelle mesure les apprenants se sentent prêts à utiliser ce qu'ils ont appris et ce dont ils pourraient avoir besoin pour continuer à progresser.
Souhaitez-vous avoir accès à des ressources de suivi ou à une assistance ?
Vous sentez-vous en confiance pour poursuivre avec ce que vous avez appris ?
Quelle formation supplémentaire permettrait de tirer parti de ce cours ?
Le cours a-t-il clairement défini les prochaines étapes à suivre pour appliquer vos connaissances ?
Souhaitez-vous suivre un autre cours auprès de ce fournisseur ?
KPI : Confiance et rétention des apprenants
Réponses à la question « Êtes-vous en confiance pour poursuivre avec ce que vous avez appris ? » souligner l'impact du cours sur le renforcement de la confiance en soi des apprenants et de leur intérêt pour les offres futures.
Conseil de pro : Lors des entretiens, n'hésitez pas à poser d'autres questions comme celles-ci. Pour les enquêtes, choisissez 5 à 6 questions en fonction de ce qui vous aidera le plus à améliorer le cours.
N'oubliez pas que le feedback est comme un cadeau et que les bonnes questions le rendent encore plus précieux. En posant des questions claires et spécifiques, les apprenants ont l'occasion de vous aider à optimiser votre contenu et à obtenir un revenus passifs provenant de la vente de cours en ligne pour les années à venir.
Questions de feedback sur l'apprentissage en ligne : notre conclusion
Les questions de feedback sur l'apprentissage en ligne jouent un rôle clé dans l'amélioration de vos cours en ligne et motiver les apprenants adultes. Ils fournissent aux PME et aux créateurs de cours les informations nécessaires pour créer un contenu à la fois utile et attrayant.
En vous concentrant sur les commentaires des apprenants, vous pouvez vous assurer que formation virtuelle reste très efficace et continue d'évoluer pour répondre à leurs besoins. Une approche axée sur le feedback n'est pas seulement intelligente, elle est indispensable !