10 Best Customer Service Training Software To Boost Results

Customer service is the backbone of any successful business, but training teams to handle every situation effectively can be a real challenge. 

You might be dealing with inconsistent training, lack of engagement, or simply not knowing which tools will make a difference. 

In fact, 75% of consumers are willing to spend more with businesses that provide a great customer experience.

Here’s the good news: there are tools designed specifically to solve these problems.

In this article, we’ll explore the 10 best customer service training software solutions that can help you improve your team’s performance and keep your customers happy.

Here are the 10 Best Customer Service Training Software

Finding the right software to train your customer service team is key to delivering great service. Here's a list of the 10 best options to help you choose the right one.

1. Coursebox AI

Coursebox AI is a training platform that uses artificial intelligence to help businesses create and deliver online training programs. 

It's designed to make the training process easier and more effective by automating course creation, providing personalized learning experiences, and offering real-time feedback and assessment tools. 

Coursebox AI is particularly useful for customer service training, where teams can quickly learn and improve their skills through customized modules and interactive content.

Key Features

• AI-Powered Course Creation: Automatically generates training content and modules tailored to customer service needs.
• Personalized Learning Paths: Customizes training experiences based on individual learner performance and needs.
• Interactive Content: Enhancing learning retention by offering engaging and interactive modules, including quizzes and assignments.
• Real-Time Feedback: Provides instant feedback and assessments to help learners improve quickly.
• Scalable Solutions: Suitable for teams of all sizes, allowing businesses to scale their training programs as needed.

Pricing

• Free Plan: $0 per month. Includes basic features with limited courses and up to 10 active learners.
• Expert Plan: $83 per month (if paid yearly). Offers more courses, supports up to 200 learners, and includes additional tools and storage.
• Teams Plan: $417 per month (if paid yearly). For larger teams, it includes more courses, up to 5,000 learners, and advanced customization.
• Enterprise Plan: Custom pricing. This is for large organizations with unlimited features and custom options.

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2. Seismic Learning

Seismic Learning (formerly known as Lessonly) is a training software designed to help teams learn and improve their skills quickly and effectively. 

It provides tools for creating engaging training content, tracking progress, and practicing real-world scenarios. 

The platform is user-friendly and allows teams to access training materials anytime, making it easier to stay up-to-date and deliver better customer service.

Key Features

• Customizable Training Content: Easily create and tailor training lessons to meet the specific needs of your customer service team.
• Interactive Practice: Allows team members to practice real-world customer service scenarios to build confidence and improve skills.
• Progress Tracking: Monitor employee progress and performance through detailed analytics and reporting tools.
• On-Demand Access: Team members can access training materials anytime, anywhere, making it easy to stay updated.
• Team Collaboration: Facilitates collaboration and feedback within the team to enhance learning and performance.
• Integration with Other Tools: Seamlessly integrates with tools like CRM systems to align training with business needs.

Pricing

Lessonly offers different plans for both Teams and Enterprises. These plans are further divided into options like ‘Pro’ and ‘Pro + Coaching,’ with additional features available as add-ons. 

While the pricing isn't very flexible, you can still book a demo or try a free class to see if it meets your needs.

3. Articulate Rise 360

Articulate Rise 360 is a user-friendly online course creation tool that helps you build interactive and responsive training courses. 

It’s designed to work seamlessly across all devices, meaning your training content will look great whether learners use a phone, tablet, or desktop. 

With Rise 360, you can quickly create courses using a variety of pre-built templates and customizable blocks. 

The platform also supports collaboration, allowing team members to work together on course content in real time. 

It's ideal for creating engaging and visually appealing e-learning content without needing advanced technical skills.

Key Features

• ​​Responsive Design: Courses created with Rise 360 automatically adjust to look great on any device, including desktops, tablets, and smartphones.
• Easy Course Creation: Use pre-built templates and customizable blocks to quickly create professional-looking training content without needing design or coding skills.
• Interactive Learning: Add interactive elements like quizzes, timelines, and branching scenarios to engage learners and improve customer service training.
• Collaboration Tools: Allows team members to work together on course creation, making sharing feedback and real-time updates easy.
• Content Library: Access a wide range of royalty-free images, videos, and other media to enhance your training materials.
• Customizable Themes: Choose from various professionally designed themes to match your brand and training style.
• SCORM and Tin Can API Support: Easily integrate Rise 360 courses into your existing learning management system (LMS) for tracking and reporting.

Pricing

• Articulate 360 Personal Plan: $1,099/year per user – Includes full access to course authoring apps, stock content, review apps, and online training.
• Articulate 360 Teams Plan: $1,399/year per user – Offers all the features of the Personal Plan plus team collaboration tools, priority email and live chat support, team administration, and consolidated billing.

4. TalentLMS

TalentLMS is an online learning platform designed to help businesses create, deliver, and manage training programs. 

It's user-friendly and perfect for customer service training, offering features like course creation, assessments, and reporting tools. 

You can easily customize the training content to meet your team's needs, track their progress, and ensure they are developing the skills necessary to deliver excellent customer service. 

TalentLMS is accessible on any device, making it convenient for employees to learn at their own pace.

Key Features

• Easy Course Creation: Build custom training courses with simple drag-and-drop tools, even if you don’t have technical skills.
• Built-in Content Library: Access ready-made courses on customer service and other essential skills to speed up training.
• Assessments and Quizzes: Test your team's knowledge with quizzes and assessments to ensure they understand the material.
• Customizable Learning Paths: Tailor learning experiences to fit the specific needs of your customer service team.
• Mobile-Friendly: Learners can access training materials anytime, anywhere, on any device, making it convenient for busy schedules.
• Reporting and Analytics: Track learner progress and performance with detailed reports to see who needs more help and who is excelling.
• Gamification: Add badges, points, and leaderboards to make learning fun and engaging for your team.
• Integration Options: Easily connect TalentLMS with your company's tools, like CRM systems, to streamline training processes.

Pricing

• Free Plan: Free for up to 5 users and 10 courses, with unlimited email support.
• Core Plan: Starts at $69 per month for up to 20 users, and includes unlimited courses, email support, and custom options like a branded homepage and custom domain.
• Grow Plan: Starts at $109 per month for up to 20 users, includes everything in the Core plan plus additional features like custom reports, onboarding support, and integrations with LinkedIn Learning.
• Pro Plan: Starts at $139 per month for up to 20 users, includes everything in the Grow plan plus priority support, live chat, automation, and removal of TalentLMS branding.
• Enterprise Plan: Custom pricing for 1,000+ users, includes all Pro features plus dedicated account management, phone support, and more.

5. Docebo

Docebo is a cloud-based learning management system (LMS) designed to help businesses and organizations create, manage, and deliver online training programs. 

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It's user-friendly and scalable, making it suitable for companies of all sizes. 

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Docebo offers features like course creation, learner engagement tools, and reporting analytics to track progress. 

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It's used for various training needs, including employee onboarding, customer education, and compliance training. 

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The platform also supports integrations with other tools, making it flexible and adaptable to different business needs.

Key Features

• Customizable Course Creation: Easily build and personalize training courses to fit the specific needs of your customer service team.
• AI-Powered Learning: Uses artificial intelligence to deliver personalized learning paths and user recommendations, enhancing the training experience.
• Social Learning: Allows team members to collaborate, share knowledge, and learn from each other within the platform.
• Gamification: Engage learners by adding game-like elements such as badges, points, and leaderboards to make training more enjoyable.
• Advanced Reporting and Analytics: Track learner progress, measure training programs' effectiveness, and identify improvement areas.
• Mobile-Friendly: Accessible on any device, allowing your team to complete training on the go.
• Integration with Other Tools: Seamlessly connects with other business tools and systems, making managing training within your existing workflows easier.
• Compliance Management: Helps ensure your team meets industry regulations and standards through structured compliance training modules.

Pricing

Docebo's pricing varies based on your chosen plan and features, with tailored solutions available for different business needs. 

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You can contact their sales team or explore their options online for specific pricing details.

6. Absorb LMS

Absorb LMS is an online learning management system that helps businesses create, manage, and deliver training programs. 

It's designed to be easy to use, making it simple for companies to provide customer service training to their teams. 

With Absorb LMS, you can create custom courses, track learner progress, and integrate with other business tools. 

It's a flexible platform that supports various learning styles and can be accessed from any device, making it convenient for busy customer service teams to learn and improve their skills.

Key Features

• Custom Course Creation: Easily create tailored training programs to meet the specific needs of your customer service team.
• User-Friendly Interface: Designed to be intuitive, making it easy for both administrators and learners to navigate and use.
• Mobile Accessibility: Learners can access training materials from any device, allowing for flexible learning on the go.
• Reporting and Analytics: Track learner progress and measure the effectiveness of training programs with detailed reports and analytics.
• Integration Capabilities: Connects seamlessly with other business tools, such as CRM systems, to streamline your training processes.
• Engagement Tools: Features like gamification and social learning to keep learners motivated and engaged.
• Compliance Management: Helps ensure your team meets industry regulations and standards through structured compliance training modules.
• Scalability: Supports organizations of all sizes, making it easy to expand training programs as your team grows.

Pricing

Absorb LMS customizes its pricing based on your needs, such as how many people will use it and the training you need. To get a specific price, you can contact their sales team.

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7. WorkRamp

WorkRamp is a cloud-based learning management system (LMS) designed to help businesses train their teams, customers, and partners. 

It's user-friendly and offers features for creating, managing, and tracking training programs. 

WorkRamp is flexible, making it suitable for various types of training, including employee onboarding, customer service training, and sales training. 

It also allows for easy content creation, integrates with other business tools, and provides analytics to track progress and measure the impact of training efforts.

Key Features

• Centralized Learning Platform: Manage all your training, whether live sessions, eLearning, or hybrid programs, from a single dashboard. This makes it easy to keep everything organized and accessible.
• Engaging User Experience: Employees can have personalized profiles, access leaderboards, and engage in peer learning, making the training more interactive and motivating.
• Streamlined Administration: Simplify user management, content delivery, and overall administration, saving time and reducing complexity for managers.
• Easy Integration: WorkRamp integrates seamlessly with other key systems you already use, ensuring smooth implementation and minimal disruption.
• Ready-to-Go Content: Access pre-built, industry-specific content to supplement your training programs, helping you quickly develop effective learning materials.
• Detailed Reporting and Analytics: Track and analyze learner performance over time, ensuring your training programs are effective and delivering results.
• Customizable Learning Paths: Create tailored learning journeys for different roles within your organization, ensuring each employee receives the training they need.
• Mobile Accessibility: WorkRamp is mobile-friendly, allowing employees to access training materials from any device, making learning flexible and convenient.
• Gamification: Incorporate elements like points and badges to make training more engaging and fun for employees.
• Support for Multiple Learning Formats: Whether you need to provide on-demand training, live sessions, or a combination of both, WorkRamp supports various learning formats to meet diverse needs.

Pricing

WorkRamp's pricing is customized based on the number of users and specific needs, including different add-ons for content and community features. For detailed pricing, you need to contact them directly.

8. iSpring Suite

iSpring Suite is a user-friendly software for creating online training courses and eLearning content. 

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It allows you to develop interactive lessons, quizzes, video tutorials, and other training materials compatible with various devices, including desktops and mobile devices. 

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iSpring Suite is particularly popular for its ease of use, making it accessible for creators of all skill levels. It also supports team collaboration, enabling multiple authors to collaborate on projects. 

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With features like responsive design, customizable templates, and a robust content library, iSpring Suite is a comprehensive solution for building effective customer service training programs.

Key Features

• Easy Course Creation: Create interactive online courses quickly, even without technical skills, by converting PowerPoint presentations into eLearning modules.
• Quizzes and Assessments: Design various quizzes and assessments to evaluate customer service skills, with options for feedback and scoring.
• Role-Playing Scenarios: Build role-playing simulations to help customer service teams practice real-life scenarios and improve response techniques.
• Video Training: Record and edit training videos directly within the platform, making creating visual learning content for customer service training easy.
• Interaction Templates: Use pre-built interaction templates like FAQs, timelines, and more to make your training content engaging and interactive.
• Content Library: Access a vast library of assets, including characters, locations, and icons, to enhance the visual appeal of your training materials.
• Mobile-Friendly: Ensure training content is fully responsive and accessible on any device, allowing customer service teams to learn on the go.
• Collaboration Tools: Work with other trainers and team members to develop and refine training programs, making collaboration seamless.
• SCORM and xAPI Support: Export courses in SCORM or xAPI format to easily integrate with Learning Management Systems (LMS) for tracking and reporting.
• Analytics and Reporting: Track learner progress and performance with detailed reports, helping you identify improvement areas in customer service training.

Pricing

• ​​iSpring Suite: $770 per author per year.
• iSpring Suite Max: $970 per author per year, includes extra features.
• iSpring Suite Premium: $1,970 per author per year, with VIP support.

9. BranchTrack

BranchTrack is a user-friendly online platform designed to create digital simulations and scenario-based training. 

It allows businesses to build interactive training scenarios without technical skills, making it ideal for customer service training. 

With BranchTrack, you can create engaging simulations that help employees practice real-world scenarios, collect data, and improve their decision-making skills. 

It’s a tool that helps organizations enhance their training programs by making learning more interactive and effective.

Key Features

• Easy Scenario Creation: Build interactive training scenarios without needing technical or design skills.
• Mobile-Ready Simulations: Create simulations that work seamlessly on any device, making training accessible anywhere.
• Real-Time Analytics: Track learner decisions and progress with real-time data to improve training effectiveness.
• Customizable Content: Add your text, images, videos, and voice-overs to make simulations more engaging and relevant to your business.
• Collaboration Tools: Work with your team in real time to create, review, and improve scenarios, making the development process faster and smoother.
• Integration-Friendly: Easily embed simulations into your existing learning management systems (LMS) or e-learning tools.
• Game-Based Learning: Replace traditional role-playing exercises with engaging digital simulations that motivate learners through points and rewards.
• Offline Access: Ensure training can happen anytime, even without an internet connection, with offline-capable simulations.
• Detailed Feedback and Reporting: Provide learners with immediate feedback based on their choices, and use detailed reports to measure their performance.

Pricing

• Free: $0, includes 1 scenario with core features, free forever.
• Professional: $999/year, offers 10 scenarios, advanced features, and email support.
• Corporate: $3999/year, supports 50 scenarios, priority support, and personal onboarding.
• Enterprise: Custom pricing, tailored solutions for large organizations, scalable and secure.

10. Uptale

Uptale is a platform designed to create and deliver immersive virtual reality (VR) training experiences. 

It allows companies and educators to build interactive, 360-degree VR simulations that can be used for training purposes. 

These simulations can replicate real-world scenarios, providing a safe and controlled environment for learners to practice and improve their skills.

Key Features

1. VR Training Creation: Easily create 360-degree VR experiences with an intuitive drag-and-drop editor, no coding required.
2. Realistic Simulations: Develop realistic training scenarios that help users practice their skills in a virtual environment, making learning more engaging and effective.
3. Analytics and Tracking: Track learner progress, interactions, and performance with built-in analytics to measure the effectiveness of the training.
4. Collaboration Tools: Collaborate with team members during the creation process, making sharing feedback and improving the training content easy.
5. Cross-Platform Access: Learners can access the VR training on various devices, including VR headsets, desktops, tablets, and smartphones.
6. Integration Capabilities: Easily integrate Uptale with existing Learning Management Systems (LMS) to streamline training delivery and reporting.

Pricing

• Project Plan: $300/month for 1 Key User, 1 experience + 2 free, unlimited devices, and email support.
• Team Plan: $600/month for 1 Key User, 100 Learners, unlimited experiences, and email support.
• Enterprise Plan: $2400/month for 5 Key Users, 500 Learners, advanced features, and premium support.

Final Thoughts

In conclusion, finding the right customer service training software can greatly improve your team's performance. 

Each option offers unique features that can help improve customer service skills, whether you need easy-to-use training, detailed analytics, or integration with other tools.

If you're ready to take your training to the next level, try Coursebox AI—it's designed to make learning simple and effective.